BRIORA | FREQUENTLY ASKED QUESTIONS
HOW LONG DOES SHIPPING TAKE?
Estimated standard delivery times are:
United States: 6–11 business days
Canada: 8–13 business days
United Kingdom: 4–7 business days
Australia: 6–11 business days
New Zealand: 4–9 business days
These are estimated delivery windows, not guaranteed delivery dates. Delays may occasionally occur due to carriers, customs, weather, peak periods, or circumstances outside Briora's control.
IS SHIPPING FREE?
Yes. Briora currently offers free standard shipping to the United States, Canada, United Kingdom, Australia, and New Zealand.
WILL I RECEIVE TRACKING INFORMATION?
When tracking is available for your shipment, tracking information will be provided through the contact information associated with your order.
Tracking may take some time to become active after your order has shipped.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
Contact us as soon as possible if you notice an error in your shipping address.
Because orders may enter fulfillment shortly after purchase, we cannot guarantee that an address change can be made before shipment.
CAN I CANCEL MY ORDER?
If you need to cancel your order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has entered fulfillment or shipped.
If the order has already been shipped, it may need to follow our return process instead.
WHAT IS YOUR RETURN POLICY?
Briora accepts eligible return requests within 30 days of the date your order is delivered.
Items must be unused, unworn, in their original condition, and free from damage or signs of use.
Please review our Return & Refund Policy for the complete requirements and process.
WHAT IF MY ORDER ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs or video showing the problem.
We'll review the situation and determine the appropriate resolution.
HOW DO I REQUEST A REFUND?
Contact us at itsbibribri265@gmail.com with your order number and the reason for your request.
If your return is approved and the item has been received and inspected, an approved refund will be issued to your original payment method.
HOW SHOULD I CARE FOR MY JEWELRY?
For the best experience, avoid exposing your jewelry unnecessarily to water, perfumes, lotions, oils, chemicals, and harsh cleaning products.
When you're not wearing your pieces, store them in a clean, dry place away from direct moisture and excessive humidity.
For more detailed guidance, see our Jewelry Care Guide.
HOW CAN I CONTACT BRIORA?
We're happy to help.
Email: itsbibribri265@gmail.com
Phone: 7169042454
When contacting us about an existing order, please include your order number so we can assist you more efficiently.