Refund policy
BRIORA | RETURN & REFUND POLICY
Last updated: August 01, 2026
At Briora, we want you to feel confident when shopping with us. If your order doesn't meet your expectations, we're here to help.
1. RETURNS
Briora accepts eligible return requests within 30 days of the date your order is delivered.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Be free from damage, marks, or signs of use.
- Include its original packaging and any included accessories, where applicable.
To request a return, please contact us at itsbibribri265@gmail.com with your order number and the reason for your return.
Please do not send an item back to us before receiving return instructions from Briora. Returns sent without prior authorization may not be accepted.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We carefully review orders before they are shipped. However, if your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A clear description of the issue.
- Clear photographs or video showing the item and the issue.
- Photographs of the packaging where relevant.
Once reviewed, Briora may offer a replacement, store credit, or refund, depending on the circumstances and availability of the item.
3. REFUNDS
If your return is approved and the item has been received and inspected, we'll confirm the outcome with you.
Approved refunds will be issued to your original payment method.
Please note that once Briora processes a refund, the time required for the funds to appear in your account may depend on your bank or payment provider. Briora does not control these processing times.
4. ITEMS THAT CANNOT BE RETURNED
For hygiene and product-quality reasons, items that have been worn, used, damaged, altered, or otherwise handled beyond what is reasonably necessary to inspect the product may not qualify for a return.
Personalized or customized items and items clearly identified as final sale are also generally non-returnable unless they arrive damaged, defective, or incorrect.
5. RETURN SHIPPING COSTS
For a return based on a change of mind, preference, or other reason not caused by an error on Briora's part, the customer is responsible for the applicable return shipping costs.
If the return is due to an item arriving damaged, defective, or incorrect, Briora will review the situation and provide appropriate instructions.
6. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible after placing the order.
Because orders may be processed for fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed before the order enters fulfillment or ships.
If the order has already entered fulfillment or been shipped, cancellation may no longer be possible, and the order may instead need to follow the applicable return process.
7. REFUSED OR UNDELIVERABLE ORDERS
If an order is returned to Briora because the shipping address provided at checkout was incorrect, incomplete, or because the package was refused or not collected, additional shipping costs may apply before the order can be reshipped.
If the order is eligible for a refund instead, the refund may be adjusted for applicable shipping or return costs.
8. HOW TO CONTACT US
For return or refund assistance, contact:
Briora
Email: itsbibribri265@gmail.com
Phone: 7169042454
Address: 40 Ward St, Salamanca, New York 14779, United States
Please include your order number in your message so we can assist you more efficiently.
9. CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.